Frequently Asked Questions

What inspired Prolox?

There are few formulas available on the market today to address the needs of ageing skin. Australia has a high median age and a significant population that is 65 years of age or older. Therefore, providing a specific skin health solution for aged skin is essential. The ideal levels of ceramides, fatty acids, and cholesterol included in our products support the restoration of the skin’s lipid matrix and provide facial and body protection from the environment while retaining moisture.

What are Oat lipids and their benefits?

Oat lipids plump skin and minimise transepidermal water loss, preserving moisture levels by acting as an occlusive moisturiser and humectant. Oat lipids are a great source of antioxidants, and have high Omega 3 and Omega 6 fatty acid content. 

Why was Oat Lipid chosen as the “Hero” ingredient?

Natural antioxidants included in oats provide protection for the lipids within. It also helps stabilise other oils in the formulation and stops UV-induced oxidation of skin lipids.

Is the Prolox range Paraben-free? 

All our skincare products at Prolox are proudly paraben-free, ensuring a safer and more natural skincare experience. 

What are lipids components in the skin?

The stratum corneum, the skin’s outermost layer, has 50% ceramides, 30% cholesterol, and 20% phospholipids among its lipid constituents. Each of the three is necessary in the proper ratio of 3:1:1. Here’s an explanation of what each one means:

  1. Ceramides
    Ceramides are lipids, sometimes referred to as fats, that are naturally present in large quantities in the topmost layer of your skin. Ceramides form a chemical link with your skin cells to fortify your skin’s barrier, preventing needless moisture loss and shielding it from the elements. Therefore, it should come as no surprise that they are so important to the texture of your skin.
  2. Cholesterol
    The fatty chemical substances known as cholesterol can be present in our body’s cells as well as in foods that come from animals. While our bodies require some cholesterol in order to operate properly, we are able to produce all the cholesterol our systems require. The body uses cholesterol to produce vitamin D and hormones. It contributes to digestion as well.
  3. Phospholipids
    Phospholipids are lipids used as a moisturiser and skin-identical ingredient in numerous skincare products. The capacity of phospholipids to hold onto moisture will keep skin appearing full, plump, and hydrated—regardless of whether you have dry, irritated skin or live in a colder area.


What is the pH of Prolox products?

A numerical scale known as pH is used to describe how acidic or alkaline a substance is. Seven is neutral on a pH scale of 1 to 14, lower than 7 is acidic, and higher than 7 is alkaline.

For the most part, the skin on our faces and bodies has an ideal pH of 4.7 to 5.75. Pure water has a pH of 7, which is regarded as neutral. The normal pH of skin is slightly acidic. Our products are developed at a pH of 5.5, which is suitable for the skin.

Why are your products fragrance-free*?

Our products are fragrance-free and are suitable for people who may be allergic to or sensitive to specific fragrance additives. This prevents users from experiencing symptoms associated with fragranced skincare, such as headaches, respiratory issues, or skin irritations. In addition, fragrance irritants can weaken the skin’s barrier function in dry and aged skin. Prolox’s range is perfume-free for your enjoyment.

* Excluding Prolox Oat Mositurising Body Wash

Do Prolox products contain petrolatum products?

Only the Prolox Barrier Cream has petrolatum (white soft paraffin) as it forms the barrier necessary to retain moisture and provide skin protection. 

Are Prolox products skin-friendly?

All of our products at Prolox are meticulously crafted to be skin-friendly, prioritising safety, efficacy, and the well-being of our customers’ skin.

A skin product is typically considered skin-friendly when it meets several criteria:

  1. Low allergenicity: It should be formulated to minimise the risk of allergic reactions, particularly for those with sensitive skin.
  2. Non-comedogenic: This means the product won’t clog pores, reducing the likelihood of acne or breakouts, especially for those prone to such skin issues.
  3. Dermatologist-tested: Products that have undergone testing by dermatologists are generally considered safer and more suitable for a variety of skin types.
  4. Free from harmful ingredients: Skin-friendly products avoid harsh chemicals, fragrances, dyes, and other potentially irritating or harmful substances.
  5. pH-balanced: Maintaining the skin’s natural pH balance helps to keep it healthy and functioning properly. Skin-friendly products are formulated to match the skin’s natural pH level.
  6. Gentle and soothing: They should provide hydration and nourishment without causing irritation or discomfort, suitable for daily use.
  7. Suitable for specific skin types: Whether for oily, dry, combination, or sensitive skin, a skin-friendly product should be tailored to address the specific needs of the skin type it’s intended for.

At Prolox, we aim to abide by this criteria in all of our product formulations to keep your skin healthy.

I am allergic to most personal care products. Will Prolox suit me?

Prolox products have been designed to have a very low potential for skin sensitivity. Our products are free from parabens, phthalates, formaldehyde, diethynolamine, triclosan, BHT, BHA, methyl isothiazolinone, artificial dyes and synthetic colours. The formulation’s oat lipids are hypoallergenic and don’t irritate the skin. 

Is Prolox suitable for Atopic Dermatitis?

Prolox is appropriate for Atopic Dermatitis because it comprises components that help rebuild the skin lipid matrix and mositurise the skin

According to WebMD, atopic dermatitis is the most prevalent form of eczema, a skin disease characterised by itching and red spots, typically on the face, arms, and legs. The rashes usually flare up, disappear, and then return.

In atopic dermatitis, all of the lipid components of the stratum corneum are reduced, a condition that is frequent in both the young and the old. However, the loss in the ceramide segment is more pronounced in older individuals. Prolox‘s ceramide-rich formulations are excellent for treating numerous skin conditions.

Is Prolox suitable for sensitive skin?

Because every product in our collection is formulated to be friendly to skin, it’s especially ideal for those with sensitive skin.

Why should I use the Advanced Moisturising Lotion?

Our hydrating sensitive skincare solutions, which are formulated with the goodness of Swedish-grown Oat Kernal Oil, Shea Butter, Plant-based Squalene, and Vitamin E, may help repair the skin’s protective layer on the face and body. Our Advanced Moisturising Lotion contains skin necessities such as phospholipids, ceramides, and fatty acids, which help treat old, irritated skin from bed rest or ageing. Another important factor is that our Advanced Moisturising Lotion, with a dermatologically tested pH of 5.5, is free of petrolatum, parabens, sulphates, and perfumes.

Is Prolox’s Advanced Moisturising Lotion beneficial for age-related dry or itchy skin?

Because Prolox moisturiser has the optimal ratio of cholesterol, phospholipids, and ceramides, it is a standout choice for treating dry skin brought on by ageing or itchy skin. Our cutting-edge recipe helps restore vital nutrients while offering intense hydration, supporting older skin that may be losing its resilience and elasticity.

Can I use a sunscreen over a moisturiser?

For best results, you can apply sunscreen after using your moisturiser. We strongly recommend using a high-SPF sunscreen to reflect UV radiation and protect the skin. For this reason, it’s crucial to use sunscreen after moisturising to maintain its efficacy.

Is Prolox Hand and Nail Cream Suitable for Hand Eczema?

The signs and symptoms of hand dermatitis or eczema include itching, blistering, peeling, and redness on the palms and fingers. Prolox Advanced Hand & Nail Cream‘s nourishing and calming composition helps relieve cracked or chapped hands while restoring their protective barrier.

I’m allergic to skin cleaning products containing soap. Do you have a soap-free skin cleansing product?

Of course, we have an alternative for you. Prolox’s Gentle No Rinse Soap-Free Skin Cleanser would be a good fit for your skin. It can be used on both the face and body, cleanses with or without water and also retains your skin’s natural oils, making it excellent for your skincare routine without worrying about an allergic reaction.

How long does it take to receive the product I buy?

If you select Registered Post Shipping, your product should arrive in 3–10 business days. Express Post Shipping, on the other hand, provides faster shipping; for precise delivery details for your location, please visit the Australia Post website. 

Please refer to our Shipping & Delivery page for more information.

Can I return or exchange my order?

While we at Prolox aim to provide goods that our clients will adore, we also recognise that each person has a different type of skin, so what works for one may not work for another. For this reason, we provide free returns for online purchases placed within Australia for a maximum of 45 days after the original purchase date. We want our consumers to feel comfortable experiencing our products risk-free, knowing that they can return them if they’re not satisfied. To ensure fairness and openness for all parties involved, it’s important to note that our return policy is subject to specific criteria that are detailed on our Returns and Exchanges page.


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