Privacy Policy
Effective Date: 9 April 2021
Introduction and Consent
The privacy of your personal information is a priority for Prolox International Pty Ltd (ABN 40 064 901 131) and its group companies (“Prolox,” “we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and handle any personal information we collect from you, and how to contact us if you wish to access or correct your personal information, or if you wish to complain about a breach of your privacy.
By using our website or submitting personal information to us, you are agreeing to the terms of this privacy policy. This privacy policy may be amended from time to time if our practices change. Please do not use the website or submit any personal information if you do not agree with its terms. You may find links to other websites not operated by Prolox but which are accessible through our websites. This Privacy Policy does not apply to such websites and you should consult the privacy policy of any other website you enter.
What kinds of personal information do we collect and how?
When you interact with Prolox including by purchasing products, subscribing to our loyalty program, or creating an account online, in-store, over the phone, via email, or via social media, we may collect and hold personal information about you. “Personal information” means information or pieces of information that could allow you to be personally identified. This enables us to identify you and provide you with information about Prolox products and services, as well as facilitate any purchases or other inquiries. This information may include your name, address, phone number, screen name, email address, credit card information, shopping habits, preferences, and health information.
We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed to us, and with whom we have business relationships.
Why do we collect the information?
We collect your personal information so we can identify you and interact with you for the purposes described in the relevant collection statement.
Do you have to identify yourself when you interact with Prolox?
If you wish to remain anonymous when you use the Prolox website, do not sign in or provide any information that may identify you. Please note, however, that we are unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log in to our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.
How can you request not to receive direct marketing?
If you do not wish to receive direct marketing communications from us, please follow the ‘opt-out’ or ‘unsubscribe’ instruction in that communication or on our website, or otherwise, email us here and provide your name, e-mail address, postal address, and information about the direct marketing communication you no longer wish to receive.
Cookies
Your visits to Prolox’s websites are associated with cookies.
Cookies are unique identifiers that we collect and use to obtain information about Prolox’s websites, including the number of visitors to the websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns, and, where relevant, the websites visited before visiting the website.
Your continued use of this website indicates your acceptance of and consent to our use of cookies.
This information provides Prolox with statistics that we can use to analyze, personalize, and improve our websites and our products and services. You may be able to adjust the security settings on your browser so that tracking is disabled; however, the Prolox website may be less functional for you. We may use information gathered from cookies on some of our websites to deliver material that might interest you on third-party websites, such as Facebook.
We sometimes use a type of technology called a “pixel tag” on our websites or in our emails, alone or in combination with cookies. Pixel tags may be used to provide us and third parties who provide services to us with information about customer activity on our websites and/or when emails that we send are opened or accessed.
Additionally, your visits may be associated with location-based information (i) you manually provide, (ii) derived from the IP address of your computer, (iii) where you have accessed our website from your mobile device, GPS information where that has been enabled on your device, or (iv) the proximity of your laptop computer, mobile wireless device, personal digital assistant, personal communication system, or other communications device (your “Personal Communication Device”) to the nearest radio tower or cell site. This information includes when your personal communication device is activated as well as when and how you are using it. We may collect such data to verify the information you provide to us manually and to provide you with location-based content. We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.
Who do we disclose your personal information?
We may disclose your personal information to:
To third parties who store or process it on our behalf in order to assist us in providing, promoting, and marketing as well as developing and improving our products and services;
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and publicly available information;
Where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning Prolox products or where such disclosure is necessary to protect the safety or security of persons;
To other companies within the Prolox group and to companies that may acquire part or all of Prolox or an affiliated company; and as otherwise permitted under applicable laws.
We will not disclose any health information to third parties or use it for any purpose other than to assist you in choosing Prolox products and services, except where we are required to do so by law.
Do we transfer, process, or disclose your personal information overseas?
We may disclose your personal information to Prolox group companies and/or to third-party service providers who provide services to Prolox, including data warehousing, credit card processing, e-commerce services, mailing, and logistics services, located overseas in Hong Kong, China, Japan, the United States, and the United Kingdom. By disclosing personal information to us, you acknowledge and consent to these potential transfers.
How do we hold your personal information and keep it secure?
We hold your personal information in a combination of electronic and hard-copy files. We may store your personal information with third-party data storage providers.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, and unauthorized access, modification, or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third-party service providers, we require them to keep it secure in accordance with relevant data privacy laws and only use or disclose it for the purpose for which it was provided.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of the personal information that we hold.
Your rights and who to contact
Please do not hesitate to contact us if you have any questions, comments, or concerns about this privacy policy. You have the right to tell us if:
Don’t want to be contacted in the future by us;
Would like to find out what information we have about you and/or would like a copy of the personal information which we hold about you;
If you think that any personal information we hold about you is inaccurate, incomplete out-of-date or irrelevant; and/or
wish to report any breaches of this privacy policy.
Please contact us via one of the following:
Mail: “Attention: Online Privacy”, Prolox (A Division of Alphamed Pty Ltd), 43 Prime Drive, Seven Hills NSW 2147.
info@prolox.com.au
Phone: 1800 805 286
We will ask that you put your request for access in writing and provide us with proof of your identity. You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs.
We will generally provide you with access to the personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why.
If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date, or irrelevant, you may ask us to correct it. We will take reasonable steps to correct or update any personal information unless we disagree with your reasons. If we refuse to correct your personal information, we will give you a written explanation of why.
How can you access further information or complain about a breach of your privacy?
If you believe that we have breached your privacy or have any questions in relation to this privacy policy, you can contact us via either the mailing address, email address, or phone number listed above.
We will investigate any complaint and notify you of our decision in relation to the complaint, as soon as practicable after it is received. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, Australian residents can contact the Office of the Australian Information Commissioner, and New Zealand residents can contact the Office of the Privacy Commissioner.