Returns and Exchanges
Can I return or exchange my order?
We want you to love your new health and beauty product/s as much as we do. If you don’t, that’s ok – free returns are available within Australia for online orders only, and you have up to 45 days from the date of purchase to return or exchange your product, subject to the below:
- If you haven’t used the product, we’ll exchange it or refund you in full using the same method of payment as your initial purchase.
- If you’ve used less than 30% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.
- And we can’t exchange or refund gift vouchers or promotional items.
- If you’re not happy with your order, please tell us – we’ll always try to help you if we can.
How do I return an order?
Free returns are available within Australia for online orders only. Please contact us, providing your order number and the details of the product you would like to return, and our Customer Service team will provide you with a link to our Australia Post Returns Portal. Then, simply follow the below steps to lodge your free return:
- Enter your return details. Your order number can be found on your order confirmation email.
- Review and confirm your details to create your prepaid return label.
- Print your return label and securely attach the label to the top face of the parcel, ensuring the tape does not cover any part of the barcode. You may print your label at most Post Offices.
- Post your parcel at any Post Office and you will be issued with a lodgement receipt and tracking number. Alternatively, post your parcel in a red street posting box or in-store drop box.
When can I expect my refund or exchange?
Generally, our refunds/exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe.
What if my order was wrong or the product is damaged?
In the event that your order arrives incorrect or damaged, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.